Refund & Returns Policy

✓ What's Covered

• Items returned within 30 days of delivery
• Products that are unused or have only been tried on once or twice
• Items that arrived damaged, faulty, or incorrect
• Orders where you simply changed your mind — no reason needed

📦 How To Start A Return

1. Email us at support@korekinetic.com with your order number and a brief description of the issue.
2. We'll reply within one business day with confirmation and next steps.
3. For faulty or incorrect items, we'll send a prepaid return label — you won't pay a penny.
4. Once we receive the return, your refund will be processed within 3–5 business days.

💳 Refunds

Refunds are issued to your original payment method. Please allow 3–5 business days for the refund to appear after we've processed it — this depends on your bank or card provider.

If you paid with a gift card or store credit, the amount will be returned to your original balance.

⚠️ Faulty or Incorrect Items

If your item arrived damaged, defective, or was the wrong product — email us straight away. We'll send a replacement the same day and cover all return shipping costs. No need to wait for the return to arrive before we ship your replacement.

✕ Non-Returnable Items

• Items returned after 30 days of delivery
• Products that have been heavily used (trying on once or twice is fine, but items showing significant wear cannot be returned unless faulty)
• Items without original packaging where hygiene applies

If you're unsure whether your item qualifies, just contact us — we'll always try to find a fair solution.